Return and Refund Policy

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Return & Refund Policy

Introduction
At Candle Cocoa & Co., every candle is hand-poured with care and crafted in small batches to ensure the highest quality. As our products are artisanal and made-to-order, we kindly request you to read our policy carefully before making a purchase.
Due to the delicate and personal nature of our candles and wellness items, we do not accept returns or exchanges under any circumstances, including:
Change of mind
Scent or fragrance preferences
Allergies or sensitivities
General dissatisfaction
without a product defect We ask for your understanding as we maintain this policy to preserve the integrity, hygiene, and safety of each product we create.
If you receive a product that is damaged or incorrect, please contact us within 7 days of delivery. To be eligible for a replacement, you must:
Email us at hello@candlecocoa.co Include your order number and clear photos of the product and packaging Our team will assess the situation and provide a resolution, which may include a replacement at no extra cost.
If your package is delayed or lost during transit, please notify us immediately. While we are not responsible for courier errors, we will do our best to assist in tracking or replacing the order when appropriate.
All sales are final. By placing an order with Candle Cocoa & Co., you agree to the terms outlined in this policy. We appreciate your support of small-batch, handcrafted goods and hope you find joy in every candle we create.
For any concerns or assistance, please contact us at hello@candlecocoa.co.