Privacy Policy

Who We Are

We are Candle Cocoa & Co., a brand built on slow living, clean ingredients, and thoughtful choices. This policy applies to all data collected through our website, email communication, and social media interactions.

What We Collect

When you interact with our site, we may collect the following:

– Personal Info: Name, email, shipping/billing address, phone number

– Order Details: Items purchased, payment method (note: we never store your card details directly)

– Account Info: If you create an account with us, we store your preferences and order history

– Newsletter Sign-Up: Only if you willingly opt-in

– Cookies & Browsing Info: Like many websites, we use cookies to improve your experience. Nothing shady — just to remember what’s in your cart or which scents made you smile.

How We Use Your Info

We use your information to:

– Process your orders and send you your eco-friendly goodies

– Provide customer support that feels human, not robotic

– Send updates about launches, offers, or seasonal stories — only if you say “yes”

– Improve our site, so it reflects your needs and vibes

What We Don’t Do

– We don’t sell your information to third parties. Ever.

– We don’t spam your inbox — because we hate that too.

– We don’t store your credit card info. That’s handled securely by our trusted payment providers.

Sharing With Love (And Limits)

We only share your information with:

– Trusted partners like delivery services and payment processors (so your parcel can arrive on time and safely)

– Marketing tools, if and only if you’ve opted in for updates

All partners are GDPR/CCPA compliant, and we vet them with care — just like we do our ingredients.

Your Rights

You have full control over your data:

– Want to see what we have? Just ask.

– Want to update or delete your info? Done.

– Want to unsubscribe? One click, and we won’t take it personally.

Security Matters

We use encrypted servers, secure socket layers (SSL), and regular scans to keep your data safe. It’s peace of mind, baked in.

Children’s Privacy

Our site isn’t intended for children under 13. If we find out we’ve collected data from someone too young, we’ll delete it right away.

Policy Updates

We may update this policy occasionally. When we do, we’ll let you know — no ghost edits here.

Contact Us

Have questions? Want a little more clarity? We’d love to talk.

Email: hello@candlecocoa.co